Terms and Communication Policy
Introduction
A-UNC Healthcare (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. SMS Consent Communication A-UNC Healthcare values your privacy. The phone numbers obtained through our SMS consent process will not be shared with third parties for marketing purposes. Your consent to receive SMS communications ensures you stay informed about important updates regarding your healthcare services.
2. Types of SMS Communications By opting in to receive SMS messages from A-UNC Healthcare, you may receive text messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Important healthcare updates
Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency Message frequency may vary depending on the type of communication. Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4. Potential Fees for SMS Messaging Standard message and data rates may apply based on your mobile carrier’s pricing plan. Charges may vary for domestic and international messages.
5. Opt-In Method You may opt-in to receive SMS messages from A-UNC Healthcare in the following ways:
- Verbally, during a conversation with our staff
- By submitting an online form
6. Opt-Out Method You can opt out of receiving SMS messages at any time by:
- Replying “STOP” to any SMS message received.
- Contacting A-UNC Healthcare directly to request removal from our messaging list.
7. Help If you experience issues with our SMS service, you can reply with “HELP” for assistance or visit our support page at [Insert Link].
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
- Message frequency may vary based on your communication preferences.
Privacy Policy
A. Information Collection, Usage, and Sharing A-UNC Healthcare is committed to protecting your personal information. We collect, store, and process data only for providing healthcare-related services. This includes information you provide when opting into SMS communications.
B. Data Storage and Security We use industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. Your information is stored securely and is only accessed by authorized personnel.
C. SMS Data Usage A-UNC Healthcare explicitly states that SMS opt-in data and phone numbers collected for SMS consent will not be shared with any third party or affiliate company.
D. Access and Control You have the right to:
- Request access to the information we collect about you.
- Modify or update your contact preferences.
- Withdraw your consent for SMS communications at any time.
E. Privacy Policy Accessibility Our Privacy Policy is available on all pages via the footer for easy access. Users can also request a PDF version for their records.
For more details, visit our Privacy Policy page or contact us at (281) 201-6088.
Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, address, phone number, email address.
- Health Information: Medical history, treatment records, and other healthcare-related data.
- Billing and Payment Information: Insurance details, billing address, and payment methods.
- Technical Data: IP address, browser type, and website usage patterns.
How We Use Your Information
We use your personal information for the following purposes:
- To provide home healthcare services tailored to your needs.
- To process payments and insurance claims.
- To communicate appointment reminders and important updates.
- To comply with legal and regulatory obligations.
- To improve our website and user experience.
How We Protect Your Information
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data.
- Secure access controls.
- Regular security audits and compliance checks.
Information Sharing and Disclosure
We do not sell or rent your personal information. However, we may share it with:
- Healthcare Providers: To coordinate and enhance your care.
- Insurance Companies: For billing and claims processing.
- Regulatory Authorities: To comply with laws and legal requests.
- Service Providers: To assist with business operations, under strict confidentiality agreements.
Your Rights and Choices
You have the right to:
- Access and obtain a copy of your medical records.
- Request corrections to inaccurate or outdated information.
- Restrict or object to the processing of your personal data.
- Withdraw consent for marketing communications.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can adjust your browser settings to decline cookies if preferred.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the effective date.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
A-UNC Healthcare
Address: 5227 Reading Rd, Rosenberg, TX 77471
Phone: (281) 201-6088
Hours: Closed ⋅ Opens 9 AM Mon